The Citizens' Charter provides information on various products & services offered by the bank to the public and also on their rights to Bank's services. The charter further summarises saliently the grievance redress procedure in the bank for resolution of the inconveniences / deficiencies / any other problems suffered at our branches / offices by the public.

GUIDING PRINCIPLE : SyndicateBank with about 2000 outlets for customer-interface spread across the country strives to guarantee highest level of satisfaction to the customer who is the very purpose and make each interaction/transaction with it for the public a pleasurable experience. Utmost care is being taken to weave innovative features to meet the convenience, desires and needs of the public into the design of products & services and the bank constantly endeavours to add enhancements in deference to the wishes of the public and their varying needs in the liberalised economic environment. Customer Delight is the primary driving principle behind the products and services of the bank. The bank is offering more efficient and faster services transcending time and distance constraints through the technology initiative - Core Banking Solution (CBS) facilitating Anywhere and Anytime banking by the public.