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To enable the customers to voice their grievances or to offer some suggestions for improvement in customer service, "Customer Day" is observed at all the offices of the Bank across the organisation covering branches, Regional Offices, Corporate Office on the 15th of every month (next day, if 15th is a holiday or half-day). During 3.00 p.m. to 5.00 p.m. on this day, any customer can meet Senior/Top executives of the Bank including Chairman & Managing Director without prior appointment. |
| COMPLAINT REDRESSAL: |
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(A) In case of any complaint, the matter shall be first brought to the notice of the concerned Branch Manager for immediate redressal. (B) If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned (who are the Nodal Officers for complaints at our Regional Offices) at their contact address. (C) If the complainant is still not satisfied with the responses received, he can address his complaint to the Bank's Controlling Authority/Nodal Officer at Corporate Office Bangalore at the address given below giving full details of the case. (D) After exhausting all the above machinery/channels, if the customer is not fully satisfied, he can write to the Chairman & Managing Director of the Bank. (E) If the complainant feels that his grievance still remains unredressed, he may write to:
Anonymous complaints will not be entertained.In case a complaint is false / frivolous, the Bank is at liberty to take appropriate action against the complainants.
Bank's Policy on
Please use our Branch Locator facility on the home page or other webpages of this website on the left panel to look up contact details of our Branches/CBS / ATMs across the country THE CODE OF BANK'S COMMITMENT FOR INDIVIDUAL CUSTOMERS SyndicateBank is member of the Banking Codes and Standards Board of India (BCSBI). This Board is set up, as envisaged, in the Annual Policy Statement for the year 2005-2006, to oversee the implementation of Fair Practice Code evolved by the Indian Banks' Association. Membership of the BCSBI by banks would also ensure that customers enjoy a greater degree of trust and confidence in Banks. BCSBI has been set up as an independent autonomous watchdog to monitor and ensure that the Banking Codes and Standards voluntarily adopted by banks are adhered to in delivering services to customers. The objective of the BCSBI is to ensure that the banks in India adhere to a voluntary Code which sets minimum standards for fair and transparent treatment of individual customers availing of banking services. The voluntary code provides protection to individual customers and explains how banks are expected to deal with customers in their day to day operations. The Banking Codes and Standards Board of India monitor the code.
The contact details are as follows: The Banking Code and Standards Board of India GETTING HELP Indian Banks' Association Or contact The Banking Code and Standards Board of India at the address above. |
